— Coral Connect - Terms and Conditions —

CORAL CONNECT TERMS & CONDITIONS

1. APPLICABILITY OF AGREEMENTS

1.1 These terms and conditions (referred to as the “Coral Connect Terms”) constitute Your agreement with the relevant Gala Coral Group entity in respect of Your use of Coral products and services through the Coral Website (the “Website”), the Coral Telebetting service (“Telebetting Service”) and/or the Coral licenced betting shops (“Coral Shops”) via Your Coral Connect Account as further set out below (“Agreement”).

1.2 Please ensure that You read and understand these terms carefully prior to registering a Coral Connect Account.

1.3 By creating or converting to a Coral Connect Account and using Our Coral Connect products and services (collectively the “Coral Connect Service”), You agree to comply with the following terms and conditions as a part of Your Agreement:

• In respect of an In Shop Account, these Coral Connect Terms must be read and accepted in conjunction with Coral Shop Terms & Conditions and Website Privacy Policy;

• In respect of a Multi-Channel Account, these Coral Connect Terms must be read and accepted in conjunction with the Terms and Conditions of Use of the Website and the Telebetting Service, Coral Shop Terms & Conditions and Website Privacy Policy.

1.4 In the event of any inconsistencies between these Coral Connect Terms and other terms and conditions of Your Agreement detailed above then the Coral Connect Terms will prevail in respect of Your use of the Coral Connect Service.

1.5 Following Your initial acceptance of Coral Connect Terms, we will try and ensure that You are notified of any subsequent material updates. However, from time to time, You should check the Coral Connect Terms (and any other applicable terms and conditions) for any updates. Please note that Your continued use of a Coral Connect Account will be regarded as acceptance of the latest version of the Coral Connect Terms.

1.6 If You do not accept any changes made to these Coral Connect Terms You should stop using Your Coral Connect Account. Any bets or wagers received on a Coral Connect Account, but not settled prior to the introduction of the updated Coral Connect Terms will be subject to the terms applicable at the time Your bet or wager was received.

1.7 Where we intend to make significant changes we will endeavour to notify You using one of the following methods: post and/or email and/or a notice in Coral Shops or on the Website and/or any other method deemed appropriate by Coral. These Coral Connect Terms are effective from 1st May 2014 and supersedes all previous versions.

2. PARTIES

2.1 Any reference to “You”, “Your”, or “Customer” refers to any person who uses, opens or converts to a Coral Connect Account.

2.2 References in the terms to “the Company”, “We”, “Our” or “Us” will relate to the Gala Coral Group company responsible for the environment in which You use Your Coral Connect Account and/or the Gala Coral Group company responsible for holding Your personal information, as follows:

  • In respect of Multi-Channel Account activity conducted (i.e. betting) on the Website (defined as coral.co.uk, and/or the coral.co.uk downloadable Casino, and/or the coral.co.uk downloadable Poker Client, and/or Coral Mobile, and/or any other remote product we may offer from time to time), or on the Telebetting service, Coral Interactive (Gibraltar) Limited is the operating company (a subsidiary of Gala Interactive (Gibraltar) Limited);
  • In respect of Coral Connect Account activity (i.e. betting) conducted in Our licensed betting shops (the “Coral Shops”) Coral Racing Limited is the operating company;
  • In respect of Your personal information and records, all information registered on Coral Connect Accounts is held in Gibraltar under the auspices of Coral Interactive (Gibraltar) Limited (a subsidiary of Gala Interactive (Gibraltar) Limited) and in accordance with the Website Privacy Policy.

3. CORAL CONNECT ACCOUNT PRE-CONDITIONS

3.1 Coral Connect Accounts are available in two formats:

  • An “In Shop Account” where Customers will be issued with a card (“Coral Connect Card”) on which funds can be deposited for sole and exclusive use in Coral Shops; or
  • A “Multi-Channel Account”. A Multi-Channel Account is a standard Website account (“Website Account”) supported by a Coral Connect Card. This allows Customers to deposit and withdraw funds to and from a Website Account in Coral Shops and use Website Account funds in Coral Shops. For the purposes of these Coral Connect Terms, a Website Account that is used on gaming machines will be classed as a Multi-Channel Account if used in this way.

3.2 By opening a Coral Connect Account, You agree that:

  • You have the mental capacity to take responsibility for Your own actions and can enter into this contract with Us which is enforceable by law; and
  • You are responsible for complying with Your applicable local or national laws and will not access the Website or Telebetting Service with a Multi-Channel Account from a country where we have restricted access for commercial or legal reasons.

3.3 You must be aged 18 or over in order to open any type of Coral Connect Account and in respect of Multi-Channel Accounts over the legal age to gamble under the law or jurisdiction that applies to You. You are reminded that it is an offence to participate in gambling if You are under age. If, upon completion of any verification checks we carry out, a Customer is shown to be under 18, remedial steps will be taken in accordance with Coral Shop Terms & Conditions and/or the Terms and Conditions of Use of the Website and the Telebetting Service.

3.4 You must not be party to a current self-exclusion agreement with any Gala Coral Group company including on the Coral Website, on the Telebetting Service or in Coral Shops when opening any type of Coral Connect Account.

3.5 Customers are only permitted to have one In Shop Account.

3.6 Customers are only permitted to have one account which can be used on the Website and Telebetting Service (a standard deposit Telebetting account OR a Website Account OR a Multi-Channel Account). Customers with an existing Website Account may convert this to a Multi-Channel Account as per Section 4 below.

3.7 If You hold a standard deposit Telebetting account, this can be used on the Website by liaising with Customer Services. This account would therefore become a Website Account and may then be converted to a Multi-Channel Account as described in Section 4.

3.8 We may take the decision to refuse Coral Connect Account registrations at the account opening stage or close account/s, make void all activity on duplicate account/s and/or reclaim any illegitimately paid bonuses or payouts where one or more of the following occurs:

  • The Coral Connect Account opening process or verification processes identifies additional accounts opened or attempted to be opened;
  • Our service to You has previously been terminated;
  • Your activity and betting/play attempts to bypass Our system controls on bonus qualification or stake limits.

Deliberate attempts to falsify account details may lead to the closure of ALL related accounts.

4. OPENING OR CONVERTING TO A CORAL CONNECT ACCOUNT & VERIFICATION

Opening or converting to a Coral Connect Account

4.1 In order to obtain a Coral Connect Account You may:

  • open a new Multi-Channel Account if You do not already hold a Multi-Channel Account or any other type of account that can be used to access the Website or Telebetting Service;
  • convert an existing Website Account into a Multi-Channel Account if Your Website Account is not currently a Multi-Channel Account;
  • open a new In Shop Account if You do not already hold an In Shop Account; or
  • convert an existing In Shop Account into a Multi-Channel Account if You do not already hold an account of any type that can be used to access the Website or Telebetting Service, including a Multi-Channel Account. In Shop Accounts can only be converted if they are open and active.

4.2 Any new In Shop Account, Multi-Channel Account or conversion of an existing Website Account to a Multi-Channel Account may be requested in Coral Shops.

4.3 Where You convert Your existing Website Account to a Multi-Channel Account in a Coral Shop, You must:

  • provide staff with Your Website Account username;
  • successfully verify that You are the Website Account holder by answering a selection of security questions related to the information registered on Your existing Website Account;
  • ensure that You bring any payment cards registered to Your existing Website Account to the Coral Shop at the point of conversion request as this may form part of the security questions;
  • contact Our Customer Services team to request reactivation where Your Website Account has been blocked from repeatedly answering security questions incorrectly.

4.4 Conversion of an existing In Shop Account to a Multi-Channel Account may be requested in Coral Shops or via the Website. You must validate Your In Shop Account with Your Coral Connect Card and PIN before converting.

4.5 Customers who hold a credit account in accordance with Section 3.5 of the Terms and Conditions of Use of the Website and Telebetting Service will not be able to convert their account to a Multi-Channel Account.

4.6 Coral Connect Accounts will only be available in GBP (£).

Verification

4.7 As part of opening or converting to a Multi-Channel Account, You will be required to register Your personal details such as Your name, date of birth, address, telephone number and email address via a registration form in the Coral Shop. Any details already held on an In Shop Account at the time of a conversion to a Multi-Channel Account will be prefilled on the registration form for completion by the Customer.

4.8 The registration of these details is optional in respect of In Shop Accounts, however, You are encouraged as part of the registration process to provide Your personal details in order to assist future Coral Connect Account management. Please see Section 7.12 for more information.

4.9 Once You have submitted a Multi-Channel Account registration form or an In Shop to Multi-Channel Account conversion form, we will make use of credit reference agencies to confirm Your identity. This process will involve checking the details disclosed against certain (public or private) databases.

  • If Your Coral Connect Account is successfully verified at this stage, We will send You an email confirming successful registration and provide You with a temporary password with which You can gain access to the Website and Telebetting Service. You will be prompted upon Your first Website log in to change Your password as desired.
  • In the event that we cannot sufficiently verify the disclosed details via these checks:

o We will send You an email requesting documentation that may be required to complete the process (please note that Coral Shops are unable to accept verification documentation. You must follow the instructions in the email we send to You). You must ensure that the email address provided upon registration is correct otherwise we will be unable to correspond with You and may not be able to complete the verification process;

o Your Multi-Channel Account will still be opened or converted and any existing funds held on a converted In Shop Account will be migrated seamlessly to Your Multi-Channel Account. However, please note You will be unable to use the Website or Telebetting Service until Your Multi-Channel Account has been successfully verified.

Upon successful verification, we will send You an email confirming successful registration and provide You with a temporary password with which You can gain access to the Website and Telebetting Service. You will be prompted upon Your first Website log in to change Your password as desired.

4.10 Existing Website Accounts can only be converted to a Multi-Channel Account if they are open and active and have undergone sufficient verification checks.

4.11 Further verification may be required in order for existing Website Accounts to be considered for conversion to a Multi-Channel Account. If further verification checks are necessary, You may be advised by Coral Shop staff to contact Our Customer Service team for further information.

4.12 Further verification checks or requests for extra documents to confirm Your identity, age, and address shall be carried out at any time in respect of any type of Coral Connect Account at Our sole discretion to satisfy Our regulatory and compliance obligations, routine security checks, and to safeguard the integrity of Your Coral Connect Account. This may include the use of credit reference agencies as per 4.9 above.

4.13 Upon successful Coral Connect Account opening or conversion, You will be issued with a Coral Connect Card which will be linked to Your Coral Connect Account. When prompted by staff, You must select a four-digit PIN which will be used to authenticate Your Coral Connect Account when performing transactions with the Coral Connect Card.

4.14 While a Multi-Channel Account is awaiting verification, You are permitted to use the Coral Connect Card for In Shop activities only.

4.15 If converting from an In Shop Account to Multi-Channel Account, Your existing Coral Connect Card will continue to be valid for use on the upgraded account.

5. DEPOSITS & WITHDRAWALS

5.1 You are only permitted to bet up to the amount deposited in Your Coral Connect Account.

5.2 During the registration of, or conversion to, a Multi-Channel Account, You will have the option to register a debit or credit card to fund Your account online.

5.3 Funds may be deposited to Coral Connect Accounts in a Coral Shop in the following ways:

  • Cash can be deposited over the Coral Shop counter (“Over The Counter”);
  • Cash can be deposited via a Gaming Machine (the “Machine”);
  • Funds can be deposited via a debit card transaction Over The Counter;
  • Funds can be deposited via ViVo tickets added to a Machine.

5.4 You must validate Your Coral Connect Card with the PIN that pertains to the card in order to transfer funds or otherwise with the password linked to Your Coral Connect Account if You are logged in to a Machine with Your Website Account username.

5.5 The minimum amount of funds that can be deposited to a Coral Connect Account is £5.

5.6 The total amount of funds that can be deposited to a Coral Connect Account in Coral Shops is limited to £5,500 per day unless otherwise stated, and regardless of the number of Coral Shops visited.

5.7 Returns from bets or gaming winnings shall not be included towards the amount of funds You can transfer to a Coral Connect Account on a daily basis.

5.8 Withdrawals may be obtained in cash from a Coral Connect Account Over The Counter. You must validate Your Coral Connect Card with the PIN that pertains to the card in order to make a withdrawal. The amount of funds that can be withdrawn from a Coral Connect Account Over The Counter is limited to £500 per day (subject to availability) unless otherwise stated, regardless of the number of Coral Shops visited. For security purposes, You may also be requested to provide suitable proof of ID during such withdrawal of funds.

5.9 Customers may request to withdraw more than £500 in cash from a Coral Connect Account via a Coral Shop (up to £5,500) by contacting Our Customer Services team. Any request will be subject to security checks at Our sole discretion. It may take up to 48 hours after any security checks for funds to be made available for collection in a Coral Shop. For security purposes, You may also be requested to provide suitable proof of ID.

5.10 For the avoidance of any doubt, ‘a day’ in this section refers to Coral Shop opening hours within any daily period of 00:00:00 – 23:59:59.

5.11 At the point of requesting a first withdrawal Over The Counter after adding a debit or credit card to a Multi-Channel Account, You will be requested to provide Coral Shop staff with the physical debit or credit card for validation and to uphold security. Please note that:

  • this process will be repeated each time You change Your payment card on Your Multi-Channel Account and subsequently make a first withdrawal Over The Counter after making that change; and
  • withdrawals Over The Counter will not proceed in the event of a Customer failing to provide the correct card or failing to complete the validation process to Coral’s satisfaction.

5.12 Credit Card or E-Wallet deposits on a Multi-Channel Account may not be withdrawn Over The Counter. “E-Wallet” deposit methods are as defined in the Website help file at www.coral.co.uk/help/deposit-withdrawal.

5.13 Deposits or Withdrawals to or from a Multi-Channel Account on the Website or Telebetting Service must be conducted in accordance with the Terms and Conditions of Use of the Website and the Telebetting Service.

5.14 Where more than one payment method has been used on a Coral Connect Account we reserve the right to ensure that payouts are made in accordance with rules designed to minimise fraud. Where applicable this can include partial payments to deposit methods that you have previously used.

5.15 We reserve the right at Our sole discretion to refuse deposits or withdrawals to or from any Coral Connect Account at any time and for any reason.

5.16 Subject to regulatory and statutory Anti-Money Laundering Guidelines, and in the event of any deposits and withdrawals exceeding the agreed limits, we reserve the right at Our sole discretion to;

  • refuse to allow the deposit or withdrawal of funds; and/or
  • undertake further verification checks (for example, based on Your information, Your Coral Connect Account, or validation of settled bets/game plays) before agreeing to process a withdrawal.

5.17 It is Your responsibility to report any winnings and losses to relevant tax authorities. We will not be liable to these authorities for any of Your personal taxes.

5.18 Funds held in any Coral Connect Account will not entitle You to any interest. We do not hold Your funds separately from Our corporate funds and they are not subject to any specific trust arrangement. All Client funds are held directly by Coral Interactive (Gibraltar) Ltd which is licensed by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner.

5.19 If the level of deposits and withdrawals does not correspond to a sufficient volume of play:

  • We may decide to pass on associated charges to You. You are responsible for paying any associated charges to Us, either on demand or where there are sufficient funds in Your Coral Connect Account by debiting these charges from Your Coral Connect Account;
  • We reserve the right to suspend and close any Coral Connect Account which is not being used for the purpose of play on Our products this includes (and shall not be limited to) making deposits and withdrawals without corresponding play.

5.20 In the event of any sum of monies that are incorrectly credited to Your Coral Connect Account or where incorrect stakes are deducted You are obliged to notify Us immediately and We shall be entitled to reverse such credits and/or recover such sums from You, with interest, if withdrawn. If You use the sums improperly credited to place bets, or where stakes have not been deducted, Coral shall be entitled to void all such bets and reverse any winnings. Where necessary, We shall offset any subsequent amounts You deposit or win with Us to make good this liability.

6. USE OF CORAL CONNECT ACCOUNTS & CARDS IN CORAL SHOPS

6.1 Subject to the abovementioned provisions and restrictions, Coral Connect Cards may be used in Coral Shops to:

  • place bets on a Machine; and/or
  • place bets Over The Counter.
  • place Bet In Play bets on Bet In Play Terminals (“BIP Terminals”) where available.

Machines

6.2 In order to use a Coral Connect Account on a Machine, You must log in by scanning your Coral Connect Card and authenticating with Your PIN. In addition, Customers may play on a Machine by logging in with their Website Account username & password.

6.3 Upon log in to the Machine, You will be made aware of Your total balance and balance available for use on the Machine at that time.

6.4 In the interests of responsible gambling, the amount of debit card funds (deposited to Your Multi-Channel Account via the Website or the Telebetting Service) that can be transferred to Machines from a Multi-Channel Account will be limited on a daily basis which shall be reflected in Your available balance.

6.5 Any deposits from credit cards or E-Wallets to a Multi-Channel Account (or returns/winnings from bets or wagers partially or fully funded by credit cards or E-Wallets) shall not be available for use on any Machine in any Coral Shop. These funds can, however, be used to place bets Over The Counter in Coral Shops – and will be reflected in Your available balance.

6.6 When logged in to a Machine, You are able to transfer available funds as desired from Your Coral Connect Account to the Machine to play or return the funds back to Your Coral Connect Account.

6.7 Cash or ViVo tickets may be added to a Machine whilst logged in with Your Coral Connect Account. Subject to the controls and provisions specified in Section 5 and any responsible gambling limits, once added to the Machine, such funds may be deposited to Your Coral Connect Account, played on the Machine, or withdrawn as a voucher.

6.8 Winnings generated when logged in to a Machine will be available for transfer to Your Coral Connect Account or for withdraw via a voucher subject to the provisions of Section 5.

Over The Counter

6.9 You may request a balance enquiry at the Coral Shop counter by scanning Your Coral Connect Card and authenticating with Your PIN. This will display Your total balance, the funds which are available to be used Over The Counter, and funds that are available to be withdrawn Over The Counter at that time.

6.10 To place a bet Over The Counter with a Coral Connect Account You must pay for the bet using only the funds available in the Coral Connect Account. It is not possible to combine other methods of payment to pay for a partial proportion of a bet if there are insufficient funds in Your Coral Connect Account to pay for the whole of the bet. In the event of insufficient funds, additional funds may be added to Your Coral Connect Account or the bet must be paid for in its entirety via a different payment method.

6.11 Returns from bets placed Over the Counter using a Coral Connect Account will be paid directly into the Coral Connect Account, subject to any validation or security checks as deemed necessary by Us.

6.12 In the event that a bet placed Over The Counter with Your Coral Connect Account is not returned to Your Coral Connect Account and is unsettled, any queries must be made to the Coral Shop where the bet was placed.

6.13 A standard bet already placed may be converted, at Our sole discretion, to a Coral Connect Account bet on request by presenting the bet receipt to the issuing Coral Shop and following authentication of the Coral Connect Card and PIN. Returns will be paid directly back into the Coral Connect Account as per 6.11 above.

6.14 Returns from standard bets not funded by a Coral Connect Account may be returned to a Coral Connect Account upon Customer request and authentication of the Coral Connect Card and PIN.

6.15 We recommend that You retain any receipts relating to bets in order to assist reconciliation of Your Coral Connect Account. Transactional activity on Multi-Channel Accounts can be viewed on coral.co.uk. If You require information relating to Your account history in respect of an In Shop Account, please contact Customer Services.

Bet In Play (“BIP”) on Bet In Play Terminals (“BIP Terminal”)

6.16 There are specific terms and conditions (our “Bet In Play Rules”) that govern the use of Your Coral Connect Account in respect of BIP on BIP Terminals in Coral Shops. These Bet In Play Rules form part of your Agreement. These are available on BIP Terminals, in Coral Shops, and can be viewed at www.coral.co.uk/help/biprules.

7. ACCOUNT SECURITY

Card, PIN, Username and Password Security

7.1 Your Coral Connect Card and PIN and/or Website username and password must be kept secure at all times and must not be given to any other party.

7.2 We will not be liable if You disclose or provide Your username, password, account number or Coral Connect Card or PIN to another party. If a third party becomes aware of these details, then bets or wagers placed by third parties will be considered valid. You should contact Us in any circumstances where You believe Your Coral Connect Account has been misused in any way.

7.3 Customers should be careful when choosing security details that may be known by family members, particularly children or anyone under 18. Any third party, including anyone under 18, must not be permitted to use any Coral Connect Account and cannot accept any winnings on Your behalf.

7.4 If You think that Your PIN or password may be known by someone else You can change them as follows:

  • A PIN can be changed by visiting a Coral Shop, presenting Your Coral Connect Card with a request to change the PIN. You will be asked to authenticate Your Coral Connect Card and current PIN before being permitted to change the PIN;
  • A password can be changed in the ‘Change Password’ option accessible from the My Account section of the coral.co.uk homepage or via Customer Services.

7.5 Lost or forgotten PINs can be reset as follows:

  • You must contact Customer Services and provide Your 16 digit Coral Connect Card number;
  • You will be asked to authenticate Your Coral Connect Account by correctly answering security questions to be determined by Us;
  • upon successful authentication a new random PIN will be provided. You will be able to change the PIN in a Coral Shop.

7.6 Lost or forgotten passwords can be reset on coral.co.uk or via Customer Services upon successful verification of supplementary Coral Connect Account details that You will be asked to supply.

7.7 If at any time Your PIN (or where applicable Your password) is entered incorrectly on 3 successive occasions during any Coral Connect Account authentication process, Your Coral Connect Account will be suspended to uphold security. Please contact Customer Services if Your Coral Connect Account is blocked.

Lost & Malfunctioning Coral Connect Cards

7.8 If Your Coral Connect Card is lost or You believe that Your Coral Connect Card has been stolen You must contact Customer Services to report this as a matter of urgency. You are encouraged to keep a record of Your Coral Connect Card number in order to assist with this process.

7.9 Upon successful Coral Connect Account location and authentication, we will freeze Your Coral Connect Account immediately. We will inform You of the necessary steps to arrange for a new Coral Connect Card to be issued to You. This will involve obtaining Your new Coral Connect Card from a specified Coral Shop and authenticating Your Coral Connect Account prior to the provision of the new Coral Connect Card and following the reactivation of Your Coral Connect Account. You may be asked to provide Your personal information and/or suitable proof of ID for security purposes.

7.10 Coral Connect Cards are the property of Coral Racing Limited. If lost, you may be liable to pay a cost of £0.50p for the replacement of the lost card. If unused for greater than 12 months, the Coral Connect Card may need to be returned.

7.11 In the event of a malfunctioning Coral Connect Card, a new one may be requested from Coral Shop staff. You must provide Your 16 digit Coral Connect Card number and authenticate via PIN in order for a new Coral Connect Card to be issued from the Coral Shop.

Personal Information

7.12 In the event that You provide insufficient personal details at Coral Connect Account registration/conversion or otherwise provide incorrect information, we will accept no responsibility or liability if:

  • We are unable to locate or authenticate Your Coral Connect Account during any Customer query; and/or
  • We are unable to freeze Your Coral Connect Account i.e. in the event of Coral Connect Card loss.

7.13 It is Your sole responsibility to ensure that the information supplied to Us is at all times both accurate and current, and to advise Us of any changes at the earliest opportunity by contacting Customer Services. Failure to do so may cause Your Coral Connect Account to be suspended, if any routine verification checks raise differences that we have not been made aware of.

Machine Log In

7.14 It is Your sole responsibility to ensure that Your Coral Connect Account is safely logged out from a Machine and any funds are removed from the Machine. In the event that You leave Your Coral Connect Account logged in on a Machine, we shall not be liable for:

  • Your Coral Connect Account being frozen due to incorrect security details submitted by a 3rd party when a attempting a transfer to or from Your Coral Connect Account; and/or
  • any funds left on a Machine being seized or withdrawn by a 3rd party.

8. RESPONSIBLE GAMBLING

8.1 In accordance with Our Responsible Gambling Policy outlined on the Website Responsible Gambling Page, You can limit the amount of money You are able to deposit to Your Coral Connect Account on a daily basis. Bet returns, gaming winnings or promotional payments do not count towards deposit limits.

8.2 Deposit limits can be set on a Multi-Channel Account via the deposit screen on the Coral Website. Limits can otherwise be set on a Multi-Channel Account or In Shop Account by contacting Our Customer Services team.

8.3 Limits may be revised downwards at any time but any increase will only be implemented after 24 hours following the request.

8.4 Setting new limits will not take any previous deposits into account when calculating whether You can deposit. For example, if You deposit £20 then on the same day set a daily deposit limit of £10, You will be able to deposit another £10 that day if desired.

8.5 Your deposit limit will apply to all deposit methods. For all Coral Connect Accounts, this includes funds deposited Over The Counter or via Machines and additionally for Multi-Channel Accounts any funds deposited on the Website or via the Telebetting Service.

8.6 If any attempt is made to deposit funds from a Machine to a Coral Connect Account in excess of a deposit limit (for example attempt to deposit £20 when the limit is £10), You will be able to print a voucher for the excess amount (in this example £10).

8.7 We will take all reasonable measures to ensure Your deposit limit is observed. However, we will not be liable to You if You circumvent Our procedures by adding funds in excess of Your limit to Your Coral Connect Account.

8.8 We recognise that although for most gambling is fun, for others it can become a problem. As a result we provide a self-exclusion facility for those wanting to control their gambling. Self-exclusion is a formal process whereby You request Us to prevent You from being able to access Your account(s) (and selected Coral Shops) for a period of 12 months. Further information about this facility may be obtained fromCoral Shops, the Coral Website Responsible Gambling Page and Terms & Conditions.

9. ACCOUNT SUSPENSION AND CLOSURE

9.1 There may be circumstances where we are required to freeze the monies in Your Coral Connect Account and therefore prevent You from using the Coral Connect Account and supply the relevant Customer details to the applicable authority, regulator, external party etc. These actions will be taken where we have reason to believe that Your Coral Connect Account may be used for, the following activities (including but not limited to):

  • Fraud or attempt to defraud;
  • Money laundering, including where this is linked to terrorist funding;
  • Jeopardising the integrity of the sports or events on which we offer betting markets;
  • Involvement in collusion, match rigging or cheating of any kind;
  • We have reason to believe You are under 18 years old;
  • You are in a jurisdiction (or a citizen of a jurisdiction) that makes provision of Our products and services to You or Your use of them illegal;
  • You are trying to use Our products or services from any other territory where we do not accept Customers;
  • Bonus or promotional abuse.

If Our investigations are on-going and there are still unresolved issues which remain we will continue to freeze Your Coral Connect Account or we may take the decision to close it.

9.2 We have the right to close or place limitations (including the confiscation of Coral Connect Cards) on Your Coral Connect Account at any time for any reason.

9.3 In addition, any breach of any of the terms of Your Agreement will (at Our sole discretion) be regarded as a material breach and entitle Us to terminate Your Agreement immediately. As a result of Your actions we may use monies in Your Coral Connect Account to settle any liabilities we may incur.

9.4 You can close Your Coral Connect Account at any time, so long as monies are not owed to Us. If You want to close Your Coral Connect Account You should inform Our Customer Services Team either by phone, in writing, via e-mail, fax or letter. Should You wish to resume betting or gaming with Us, You will be required to reactivate the existing Coral Connect Account, as You cannot open a new one.

9.5 Once we receive confirmation that You wish to close Your Coral Connect Account, upon request, You shall be sent the value of the balance currently in Your Coral Connect Account by a method of payment determined by Us. If at the time of requesting closure there are still outstanding bets, where the result is not yet known, then if the bet/s subsequently wins the corresponding sums shall be sent, upon request, once the event has been settled.

10. DORMANT ACCOUNTS

10.1 If Your Coral Connect Account has not been used to place a bet for a period of 400 days or more Your Coral Connect Account will be deemed dormant and subject to Dormancy Fees.

10.2 When a Coral Connect Account becomes dormant, we will charge a fee of 5% of the account balance on the day the account is considered dormant, or an amount of £2, whichever is greater (“Dormancy Fee”). The Dormancy Fee will be charged on the day the Coral Connect Account is considered dormant, and the first day of each calendar month thereafter.

10.3 The Dormancy Fee will continue to be deducted until either the Coral Connect Account balance has been reduced to zero, or Your Coral Connect Account is reactivated by You placing a bet.

10.4 We will endeavour to make every effort to contact You, using the most recent details that we have been provided by You, with regards to Your Coral Connect Account balance before Your Coral Connect Account becomes dormant. We accept no responsibility or liability if You have provided insufficient details at registration which prevents Us from contacting You.

10.5 If Dormancy Fees have been charged to Your Coral Connect Account, You may, in certain circumstances and subject to Our discretion be able to reclaim these by contacting Our Customer Service team.

10.6 When activity resumes on a Coral Connect Account which has been inactive for a period we may perform additional security checks to ensure access is legitimate and to safeguard the integrity of Your Coral Connect Account. This may result in a request for additional information and/or the temporary suspension of Your Coral Connect Account while the checks are carried out, especially if any of Your personal details, payment details or contact information have become out-of-date.

11. CORAL CONNECT COMPLAINTS

11.1 In respect of complaints surrounding any aspect of Our conduct in relation to Your dealings with Us in a Coral Shop, please follow the Coral Shop Complaints and Disputes Policy as set out in the Coral Shop Terms & Conditions.

11.2 In respect of complaints surrounding any aspect of Our conduct in relation to Your dealings with Us in respect of the Website or Telebetting Service, please follow the Complaints and Disputes Policy as set out in the Terms and Conditions of Use of the Website and Telebetting Service.

11.3 In the event of a query in respect of Your Coral Connect Account, please contact Our Customer Services team using the telephone number on the reverse of Your Coral Connect Card.

12. PROMOTIONS

12.1 From time to time we offer various promotional offers in respect of Coral Connect Accounts.

12.2 The terms of these promotional offers will be clearly stated for each individual promotion. It is Your responsibility to ensure that such terms are read and fully understood and are fulfilled in order for You to qualify for the respective bonus, credit or prize and also to facilitate any subsequent withdrawal. These promotional terms are to be read in conjunction with these Coral Connect Terms.

12.3 To the extent of any ambiguity between these Coral Connect Terms and the promotion specific terms, then these Coral Connect Terms will prevail.

13. IT FAILURE

13.1 In the event of any unexpected system flaws, faults or errors relating to the software or hardware serving the Coral Connect Service, We will make reasonable endeavours to resolve the problem within a reasonable time-frame.

13.2 We shall not be liable to You ifaccount settlement (or other elements of the services) issues arise as a result of systems’ errors, communications’ errors, bugs or viruses.

13.3 We also reserve the right to void all affected games and take necessary action to correct such errors. However we are not required to provide any back up network and/or systems or similar services.

13.4 You agree that We shall not be responsible for any loss, including loss of winnings, resulting from the Coral Connect Service failing to operate correctly because of, but not limited to the following:

  • Any delay or interruption in operation or transmission;
  • System failures, software error bugs, viruses or other faults (including errors or omissions in content);
  • Any loss or corruption of data or communication or lines failure;
  • Any person’s misuse of the Coral Connect Service; or
  • Any other factors beyond Our control.

14. ALTERATION OF THE CORAL CONNECT SERVICE

14.1 To ensure the continued provision of the Coral Connect Service, and dependent on Our good judgement, we may at any time decide to carry out software maintenance or modify the Coral Connect Service.

14.2 As a result of maintenance requirements and/or a change to the Coral Connect Service, we may restrict, from time to time, Your access to the Coral Connect Service (in whole or in part). We will try, although we cannot guarantee, to undertake these modifications or maintenance requirements during times which minimise the impact upon Our Customers.

15. EVENTS OUTSIDE OUR CONTROL

15.1 If events occur which are outside Our reasonable control then we will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these terms. If any such events should arise Our obligations will be suspended for the duration of the applicable event. The time for performing these obligations will then be extended by a period equivalent to the duration of such event. We will use Our reasonable endeavours to resume normal operations despite the occurrence of any such event.

16. WARRANTIES

16.1 You acknowledge and agree that Your access to and use of the Coral Connect Service is at Your sole option, discretion and risk.

16.2 You further acknowledge that Your access to and use of the Coral Connect Service is permitted solely in strict accordance with the terms of this Agreement and that any winnings will only be paid if won in accordance with the terms of this Agreement. We will not be liable to You if You attempt to use the Coral Connect Service using methods not permitted by Us or if You are otherwise in breach of this Agreement.

16.3 We will try to operate the Coral Connect Service using reasonable skill and care and substantially as described in these Coral Connect Terms. You acknowledge and accept that the Coral Connect Service is provided “as is”. NO WARRANTIES OR REPRESENTATIONS ARE THEREFORE APPLICABLE TO ANY SUBSEQUENT FAULTS AND FAILINGS.

16.4 ANY REPRESENTATION, WARRANTY, CONDITION OR GUARANTEE WHETHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE, COMPLETENESS OR ACCURACY, UNINTERRUPTED PROVISION, OR NON-INFRINGEMENT OR WARRANTY THAT THE CORAL CONNECT SERVICE WILL BE TIMELY, SECURE OR ERROR FREE OR THAT THE APPLICABLE SERVERS ARE FREE OF VIRUSES, BUGS OR OTHER MALICIOUS PROGRAMS OR THAT THEIR USE WILL MEET YOUR REQUIREMENTS) ARE HEREBY EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW.

17. LIABILITY

17.1 Other than Our obligation to pay You winnings which have been genuinely won in accordance with the terms of this Agreement and subject always to Our rules, Our maximum liability to You arising out of or in connection with Your access to and use of Coral Connect Accounts whether for breach of contract, or tort (including negligence) or otherwise will be limited:

  • in respect of a single transaction in relation to which the liability in question has arisen, to the amount of bets or stakes placed by You from Your Coral Connect Account in respect of such transaction;
  • in relation to any product in any period to the greater of:

o the amount of bets or stakes placed by You from Your Coral Connect Account in relation to such product during such six month period; or

o ten thousand pounds sterling (£10,000).

17.2 Under no circumstances will we be liable to You in contract, tort (including negligence), breach of statutory duty or otherwise under or in connection with this Agreement, Your use of, or inability to use Coral Connect Accounts, for:

  • any injury, loss, claim (other than pursuant to term 17.1), loss of profits, opportunity or revenue, loss of business or agreements, loss of goodwill, loss of use or corruption of software, loss or corruption of data or loss of anticipated savings;
  • loss or damage to property, or injury;
  • general damages or any direct, indirect, special, incidental, consequential, exemplary or punitive damages of any kind.

The above conditions are applicable even if such losses are foreseeable or if we have been notified by You of the possibility of such losses arising.

17.3 You specifically acknowledge, agree and accept that we are not liable to You for the following:

  • Any defamatory, offensive or illegal conduct of any customer or third party;
  • Any loss, including any loss of winnings, arising from the use, abuse or misuse of the Coral Connect Service whether by You or a third party;
  • Any loss, including loss of winnings, incurred in the sending of information to the Coral Connect Service by You or by a third party;
  • IT failures which are caused by the hardware or software equipment which You or other Customers are using to access and use Coral Connect Accounts;
  • Any technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data, communications’ lines failure, distributed denial of service attacks, or bugs or viruses or any other adverse technological consequence to service;
  • The accuracy, completeness or currency of any information services provided including without limitation, prices, runners, times, results or general statistics or any live scores, statistics and intermediate results displayed in Coral Shops or the Website;
  • Any failure on Our part to observe any self-exclusion policies that we may reasonably have in place from time to time and any failure on Our part to interact with You where we may have concerns about Your activities.

17.4 Nothing in these terms shall operate so as to exclude or restrict Our liability for death or personal injury caused by Our negligence, or for fraud.

18. INTELLECTUAL PROPERTY

18.1 You acknowledge and agree that the following intellectual property rights which include but are not limited to Intellectual Property in the Coral Connect Service, in Coral Shops, Website or Telebetting Service, in Our e-mails and in any other correspondence, shall at all times remain vested in Us or Our licensors:

  • any trademarks, logos and trade names;
  • domain names, database rights and all related software, including content published or used on it.

18.2 All materials, including (but not limited to) design, text, graphics, music, sound, photographs, video, including their selection and arrangement, software compilations, underlying source code and software in relation to the Coral Connect Service are the copyright of the relevant member of the Gala Coral Group, or its applicable licensors.

18.3 You may not transfer, copy, reproduce, distribute, exploit or make any other use of the materials as referenced in Section 18.2 above.

18.4 In addition, any use by You or a third party of Coral Connect Services which is illegal, mechanically or electronically reproduced, if not obtained through legitimate channels or if such use contains printing, production, typographical, mechanical, electronic or any other errors shall be deemed in breach of this Agreement.

18.5 We will not be liable to You for any losses nor be liable to pay You any winnings if we have reasonable cause to believe that You have engaged in any activity prohibited by this term 18.

19. GOVERNING LAW AND JURISDICTION

19.1 This Agreement and all other additional terms are governed by the laws of England and Wales.

19.2 The courts of England and Wales shall have the non-exclusive jurisdiction to settle any disputes relating to these terms. All other disputes should be dealt with by Our Complaints and Disputes procedure.

20. WAIVER

20.1 If we do not enforce the carrying out of any of Your obligations or if we do not apply any of Our permitted rights or remedies we shall not be prevented from enforcing such rights or remedies or requiring You to fulfil Your obligations moving forward.

21. SEVERABILITY

21.1 If any of these terms are deemed unlawful, void or for any reason unenforceable then they shall be severable from the rest of these terms. Any term/s which is deemed severable shall not affect the validity and enforceability of the remaining terms.

22. ADDITIONAL TERMS

22.1 These Coral Connect Terms, and all the associated documents, rules and other terms referred to within, comprise the entire Agreement between Us in respect of the Coral Connect Service and supersede all prior communications and understandings relating to the subject matter of Our relationship.

22.2 A verbal or written declaration by any employee or agent of Gala Coral Group of companies should not be regarded as a variation of these Coral Connect Terms or an authorised statement relating to product or service quality. We shall have no liability to You for any unauthorised statement except where fraud or fraudulent misrepresentation can be demonstrated.

22.3 No person other than members of Gala Coral Group of companies shall have the right to enforce these terms or bring an action under the Contracts (Rights of Third Parties) Act 1999.